By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors info@cigar-club.com before placing your order.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and The Cigar Club for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect your statutory rights.
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy below. A delivery charge will be added to your order value where appropriate, please see our delivery times below.
UK Delivery
Stock permitting, all orders are usually despatched within 24 hours, to arrive with UK customers within five working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. Please note we do not despatch any items on a Saturday or Sunday or Public Holidays.
Changes to Special Delivery Guaranteed (Royal mail)
Special delivery items need to be received by 12.00 to ensure same day despatch. We use Royal Mail for Special delivery.
(From the Royal Mail website)
Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes.
For items posted from Tuesday 31 March 2020 onwards, our guarantee delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.
*existing postcode exceptions apply
Information on USA Shipments
We would like to apologise to all our customers in the United States of America. Due to new rules imposed by our credit card acquirer, we will no longer be able to accept credit card payments for Tobacco or Cigars on this site.
We appreciate your custom but we have to abide by rules set by credit card companies. If you would like further information please email us and we will do our best to help you. We will be happy to supply all the other products on this web site as the ruling only applies to the purchase of TOBACCO LEAF PRODUCTS when accepting payment with a CREDIT CARD.
If you would like to get in touch regarding this matter please feel free to do so at info@cigar-club.com
WE DO NOT DELIVER CUBAN CIGARS TO THE USA.
Thank you for your understanding on this matter
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
Returns Policy
If you are not entirely delighted with the products that you have chosen you may return them to us within 1 month of receipt (except all cigars). Some humidors that are made to order cannot be returned for a refund or credit. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
We advise customers to check their purchase on receipt of goods and let us know of any issues within 14 days from the delivery date. Please call Customer Service to inform us and retain the original packaging for our inspection to validate your claim. Both the product and the original packaging should be returned within 10 days of receipt along with a written claim stating exactly why the item has been returned. We will not replace either a damaged or faulty item until it has been returned.
Making Returns
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.. To return any products to us, please email us at info@cigar-club.com and we will send you a returns address.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Payment and Taxes
We accept online payment in a secure environment by credit card. We currently accept , Visa, Mastercard, Delta, Maestro, Solo, Electron , Switch and AMEX . Online or via via our telephone ordering department-01923 441120. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & Limitations of liability
The Cigar Club does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither the Cigar Club nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Cigar Club or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The Cigar Club uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Cigar Club will not be responsible for any errors or omissions or for the results arising from the use of such information.
While The Cigar Club takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, The Cigar Club will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Cigar Club does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Cigar Club.
The entire liability of The Cigar Club under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
The Cigar Club will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
The Cigar Club may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of the Cigar Club
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and Trademarks
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Cigar Club or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with The Cigar Club.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
